Shipping

Shipping Locations:
Orders are shipped from Long Pierangelo (P.IVA 04620200727) with departure from the office LONG in Corso Garibaldi, 33 or from the office Fashion Outlet in via G. di Vittorio, 8, both located in Gioia del Colle (BA), CAP 70023. The company uses the main national and international couriers, carefully selected to guarantee a high quality service.

Couriers Used:
We work with trusted couriers such as BRT , DHL , GLS , and POSTAL SERVICE to offer a fast and efficient service.

Estimated Delivery Times:

• Italy : 2-5 working days.
• Europe : 3-5 working days for main destinations, 5-7 days for remote areas.

The times indicated are approximate and not binding. During periods of high demand (such as sales or promotions) or on special occasions (holidays and Christmas period), delivery times may vary slightly.

Order Processing Times:
Orders are generally processed within 24 hours of receipt, excluding weekends, promotions, and sales. Processing delays may be caused by holidays or company events.

Payment Terms and Pre-Shipment Verification:
To ensure the security of transactions, the SELLER requires PayPal to confirm the validity of the payment at the customer's bank or to receive confirmation of the credit in the case of a bank transfer. Any delays attributable to the technical times of bank verification are accepted by the CUSTOMER at the time of purchase.

Important Note:
The SELLER is not responsible for any delays due to customs operations, security checks, or causes of force majeure. In case of particular circumstances that could affect shipping times, we reserve the right to postpone the shipment. We will notify the customer in case of significant delays.

Christmas Season and Holidays
During the Christmas and other holidays, deliveries may take slightly longer than estimated.

WITHDRAWAL

INSTRUCTIONS FOR EXERCISE OF THE RIGHT OF WITHDRAWAL

In accordance with Legislative Decree 206/2005 ( Consumer Code ), in particular Articles 52 and following , you have the right to withdraw from the purchase contract within fourteen (14) calendar days of receiving the package.

If you wish to exercise the right of withdrawal:

• Send an email to customerservice@longoabbigliamento.it indicating:
  • Order number
  • Name and surname
  • Reason for the request

You can also return the item at our LONGO and Fashion Outlet locations (in Gioia del Colle), after activating the procedure via email and confirming the methods to follow. Returns to physical locations will still result in a refund using the same methods as online returns : after careful checks, the refund will be issued on the same payment method used for the purchase. In no case can the refund be made directly at the physical return location. The refund will be made within seven (7) working days of completion of the checks.

RETURN CONDITIONS

In case of purchasing multiple items with:

• Exceeding the threshold to get free shipping
• Or applying discounts

If you return part of the items and the total falls below the threshold, the costs originally covered by the discounts will be charged and deducted from the refund.

CHECKS BEFORE RETURN

ATTENTION: It is mandatory that the original tag is perfectly intact and not detached from the item . Otherwise, the return will not be accepted.

Also, make sure that:

• All labels, whether fabric or hanging, are intact and not removed
• The original box (if present) must be returned in the same condition
• The item is intact, neatly packaged and unused

If the items show damage or signs of wear, pursuant to art. 57, paragraph 2 , we may retain a part of the refund proportional to the decrease in the value of the goods.

INSTRUCTIONS FOR RETURNS BY MAIL OR COURIER

The return must take place within fourteen (14) days of delivery, as established by art. 57, paragraph 1, of the Consumer Code , to the following address:

Longo Clothing
Garibaldi Street, 33/35
70023 Gioia del Colle (BA)
Italy

REGULATORY REFERENCES

• Art. 52 of Legislative Decree 206/2005 : Right of withdrawal for distance or off-premises contracts.
• Art. 57 of Legislative Decree 206/2005 : Obligations of the consumer in the event of withdrawal, including the deadline for returning the goods and liability for the decrease in value of the manipulated products.